Terms of Service


Charlotte Collective

This website is operated by Charlotte Collective. Throughout the site, the terms “we”, “us” and “our” refer to Charlotte Collective.

Charlotte Collective offers this website, including all information, tools, products and services available through this site to you, the user, subject to your acceptance of these Terms of Service (“Terms”), together with any other policies referenced on our website.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

These Terms apply to all users of the site, including browsers, customers and others who access or use the Service.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to these Terms.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By using this website or placing an order, you confirm that you have the legal capacity to enter into a binding contract or that you are using the website with the involvement and permission of a parent or legal guardian where required.

You may not use our products or Services for any unlawful or unauthorised purpose.

You must not use the website in a manner that violates applicable laws, including intellectual property, consumer protection, privacy or cyber security laws.

You must not transmit viruses, malicious code or other material designed to interfere with the operation or security of the website.

A serious breach of these Terms may result in restriction or termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or restrict access to our Service where we have a legitimate reason to do so, including suspected fraud, unlawful activity, misuse of the website or risks to the security of our customers or systems.

This does not affect any rights you may have in relation to an order already accepted by us.

You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any part of the Service or website content without our prior written permission, except where permitted by law.

Payment information submitted through checkout is handled through secure payment processing systems provided by Shopify and/or our payment service providers.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information displayed on our website is accurate and current.

General information displayed on the website is provided for informational purposes and may be updated from time to time.

Product descriptions, prices, availability and other information relating to a purchase will be presented as accurately as reasonably possible.

We reserve the right to correct or update website content where necessary.

Nothing in this section limits any rights you may have if a product is materially different from its description or otherwise fails to comply with applicable consumer law.

SECTION 4 – MODIFICATIONS TO SERVICES & PRICES

Prices for products may change from time to time without prior notice.

Any price change will apply to future orders and will not retrospectively change the price of an order already accepted by us.

We may modify, update, suspend or discontinue parts of the website or Service where reasonably necessary.

This does not affect rights or obligations relating to orders that we have already accepted.

SECTION 5 – PRODUCTS, SHIPPING & FULFILMENT

Certain products may be available exclusively online and may be available only in limited quantities.

Returns and refunds are governed by our Refund & Return Policy and applicable consumer law.

We make reasonable efforts to display product images, colours, sizes and descriptions accurately. However, colours and appearance may vary slightly depending on your screen, lighting and device settings.

Charlotte Collective operates as an online retailer and works with international suppliers, fulfilment partners and logistics providers.

Orders may therefore be fulfilled and dispatched directly from overseas warehouses or third-party fulfilment partners.

This does not change your relationship with Charlotte Collective as the retailer or remove any rights you have against us under applicable consumer law.

Orders containing multiple items may be dispatched separately and may arrive in more than one parcel.

Delivery timeframes displayed on our website are estimates unless expressly stated otherwise.

Unexpected carrier delays, customs processing, weather events and other circumstances outside our reasonable control may affect delivery times.

Where applicable, information concerning shipping charges, taxes, duties or other charges will be provided in accordance with applicable law.

Please refer to our Shipping Policy for further information.

SECTION 6 – ORDERS, BILLING & ACCOUNT INFORMATION

By placing an order, you are offering to purchase the selected products subject to these Terms.

Receiving an automated order confirmation means that we have received your order. It does not necessarily mean that your order has been accepted.

We may refuse or cancel an order before acceptance where there is a legitimate reason, including:

  • a product being unavailable;

  • an obvious pricing or listing error;

  • unsuccessful or unauthorised payment;

  • incorrect or incomplete customer information;

  • suspected fraud or unauthorised activity; or

  • circumstances that prevent us from legally supplying the product.

If we cancel an order after payment has been taken and the product will not be supplied, the amount paid for the cancelled product will be refunded.

You agree to provide current, complete and accurate purchase, billing and delivery information.

You are responsible for checking that your shipping address and contact details are correct before submitting your order.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools, applications or services through our website.

These tools may be operated independently of Charlotte Collective and may be subject to their own terms and privacy policies.

Where a third-party service is outside our control, your use of that service is subject to the conditions imposed by the relevant third party.

Nothing in this section excludes any responsibility that cannot lawfully be excluded.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, availability or privacy practices of independent third-party websites that we do not control.

You should review the applicable terms and policies before entering into transactions with third-party websites.

SECTION 9 – USER COMMENTS, REVIEWS & SUBMISSIONS

If you submit reviews, comments, photographs, suggestions or other content to Charlotte Collective, you confirm that you have the right to submit that content and that it does not knowingly violate the rights of another person.

You grant Charlotte Collective a non-exclusive, royalty-free licence to use, reproduce and display content voluntarily submitted to us for purposes connected with our website, products and marketing.

We may remove content that we reasonably consider unlawful, fraudulent, abusive, misleading, infringing or otherwise inappropriate.

We will not knowingly manipulate genuine customer reviews in a way that creates a misleading representation of customer feedback.

You remain responsible for the content you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

We may share information necessary to process and fulfil your order with service providers such as Shopify, payment processors, logistics providers, delivery carriers and fulfilment partners.

Please review our Privacy Policy for further information about how personal information is collected, used, stored and disclosed.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or delivery estimates.

We reserve the right to correct genuine errors or inaccuracies.

Where an obvious pricing or product listing error affects an order that has not yet been accepted, we may contact you to provide the correct information and allow you to proceed with or cancel the affected purchase.

If we cancel an affected order after taking payment, we will refund the relevant amount.

Nothing in this section limits your statutory consumer rights.

SECTION 12 – PROHIBITED USES

You must not use the website or its content:

  • for an unlawful or fraudulent purpose;

  • to infringe intellectual property rights;

  • to transmit malicious software or code;

  • to interfere with the security or operation of the Service;

  • to collect or misuse personal information belonging to others;

  • to impersonate another person;

  • to submit deliberately false or misleading information;

  • to engage in abusive, threatening or unlawful conduct; or

  • to attempt unauthorised access to any part of our systems.

We may restrict access where reasonably necessary to protect our website, customers or business.

SECTION 13 – AUSTRALIAN CONSUMER LAW & LIMITATION OF LIABILITY

Our goods come with guarantees and protections that may not be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

Where a product does not comply with an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or another remedy depending on the circumstances.

Where a failure with goods is a major failure under the Australian Consumer Law, you may have the right to reject the goods and choose a refund or replacement in accordance with the law.

To the maximum extent permitted by law, Charlotte Collective will not be liable for indirect or consequential loss that was not reasonably foreseeable and was not caused by our breach of a legal obligation.

Nothing in this section excludes liability where doing so would be unlawful.

SECTION 14 – INDEMNIFICATION

You are responsible for losses or claims caused by your unlawful use of the website, deliberate misuse of our Services or knowing infringement of another person's rights.

Any liability under this section applies only to the extent permitted by applicable law and to the extent that the relevant loss was caused by your conduct.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited only to the extent necessary.

The remaining provisions will continue to remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective while you use our website or Services.

You may stop using the Service at any time.

We may suspend or terminate your access to the website where you materially breach these Terms, engage in fraudulent or unlawful conduct or create a security risk.

Termination of website access does not affect rights and obligations arising from orders already accepted or any consumer rights that survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy and any other conditions expressly presented to you in connection with your order, form the agreement governing your use of the Service.

Nothing in these Terms excludes representations, rights or guarantees that cannot lawfully be excluded.

SECTION 18 – GOVERNING LAW

These Terms are subject to applicable mandatory consumer protection laws.

Where the Australian Consumer Law applies to your purchase, nothing in these Terms limits or excludes the rights and remedies available to you under that law.

Nothing in these Terms prevents you from exercising any right to bring a claim before a court, tribunal or other authority where applicable law gives you that right.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our website, business practices or applicable legal requirements.

The current version will be published on our website.

Any changes apply prospectively and will not retrospectively change the terms applying to an order that has already been accepted unless required by law or agreed with you.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms of Service can be sent to:

Charlotte Collective

Email: infocharlottecollective@gmail.com

Website: charlottecollectivestore.com