Shipping Policy


At Charlotte Collective, we are committed to making your delivery experience as smooth and transparent as possible.

Below you’ll find important information about order processing, shipping times, tracking and delivery.

WHERE WE SHIP

We currently ship to customers within Australia and New Zealand only.

Orders may be fulfilled and dispatched from overseas warehouses through our international fulfilment and logistics partners.

AVERAGE DELIVERY TIME

Processing Time

Once your order is placed, it is generally processed within 1–3 business days.

Orders placed on weekends or public holidays may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Delivery Time

After dispatch, delivery typically takes approximately 6–11 business days.

Total Estimated Delivery Time

Please allow approximately:

7–14 business days from the date your order is placed.

Delivery timeframes are estimates and may occasionally vary due to circumstances such as:

  • carrier delays;

  • customs processing;

  • public holidays;

  • severe weather;

  • peak shopping periods; or

  • other unexpected logistics disruptions.

If we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed.

SHIPPING COSTS

We are pleased to offer FREE standard tracked shipping across Australia and New Zealand

There is currently no minimum purchase requirement to qualify for free standard shipping unless otherwise stated at checkout or as part of a specific promotion.

SHIPPING & FULFILMENT

Charlotte Collective works with international suppliers, fulfilment partners and logistics providers.

This means that your order may be packed and dispatched directly from an overseas fulfilment centre.

Charlotte Collective remains your retailer and point of contact regarding your order.

Using third-party fulfilment partners does not affect any rights you may have under applicable Australian consumer law.

MULTIPLE ITEMS & SEPARATE PARCELS

If your order contains multiple items, they may be fulfilled from different locations.

As a result, your order may:

  • arrive in more than one parcel;

  • have separate tracking numbers; and

  • arrive on different days.

If part of your order arrives before the rest, please do not be concerned. The remaining items may still be in transit.

ORDER TRACKING

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout where tracking is available.

Please allow some time after receiving your shipping confirmation for tracking information to become active.

You can also use the Track Your Order page on our website to check the latest available delivery status.

If your tracking information has not updated for an extended period or you believe there may be an issue with your delivery, please contact us.

INCORRECT SHIPPING INFORMATION

Please make sure your delivery address and contact information are complete and accurate before placing your order.

If you notice an error after placing your order, please contact us as soon as possible at:

infocharlottecollective@gmail.com

We will do our best to update your information before fulfilment begins, but changes cannot be guaranteed once an order has already been processed or dispatched.

If a parcel cannot be delivered solely because incorrect or incomplete information was provided during checkout, reasonable additional shipping charges may apply if the parcel needs to be resent.

This does not apply where a delivery issue was caused by Charlotte Collective, our fulfilment partner or the delivery carrier.

DELIVERY DELAYS

Occasionally, deliveries may take longer than expected due to circumstances outside our reasonable control, including customs processing, carrier disruptions, weather conditions or unusually high shipping volumes.

Where we become aware of a material delay, we will take reasonable steps to provide updated information where possible.

Delivery estimates do not remove any rights available to you under the Australian Consumer Law.

If we are unable to supply your order within the represented timeframe or otherwise within a reasonable time, we will provide an appropriate solution where required by applicable law.

LOST OR MISSING PARCELS

If your parcel has not arrived within the expected delivery period, please first check your tracking information.

If you believe your parcel may be lost, contact us at:

infocharlottecollective@gmail.com

Please include:

  • your full name;

  • your order number; and

  • the email address used when placing your order.

We will investigate the shipment with our fulfilment or delivery partner.

Where your order has been lost or cannot be supplied, we will provide an appropriate remedy in accordance with applicable consumer law.

You will not be required to resolve a lost-order claim directly with our supplier instead of Charlotte Collective.

DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as possible and include:

  • your order number;

  • a description of the issue; and

  • clear photographs of the item and packaging.

We will review the issue and provide the appropriate next steps.

Your rights regarding damaged, faulty or incorrect products are also explained in our Refund & Return Policy.

CUSTOMS, DUTIES & IMPORT CHARGES

Because some products may be dispatched from overseas fulfilment centres, orders may pass through customs before delivery.

Where any taxes, duties or other mandatory charges are collected by Charlotte Collective, they will be disclosed in accordance with applicable law.

If any charge is imposed directly by a government or customs authority rather than collected by us, the treatment of that charge will depend on the applicable import and tax rules.

URGENT ORDERS

If you require an item by a particular date, please contact us before placing your order.

We will do our best to provide guidance based on the expected delivery timeframe, but we cannot guarantee expedited delivery unless a guaranteed delivery service is expressly offered and confirmed.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

If we cannot supply an order on time or within a reasonable period, you may be entitled to an appropriate remedy depending on the circumstances.

CONTACT US

If you have any questions regarding shipping, tracking or delivery, please contact our customer support team:

Charlotte Collective

📩 Email: infocharlottecollective@gmail.com

We’ll be happy to assist you with your order.