Privacy Policy

Charlotte Collective

Overview

Charlotte Collective operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Charlotte Collective is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

We handle all personal information in accordance with the Australian Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs). Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support enquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our fulfilment partners or other third parties involved in delivering your order.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, remember your preferences, send notifications related to your account, process purchases, returns, exchanges, or other transactions, create and maintain your account, arrange for shipping and fulfilment through our third-party partners, and create a customised shopping experience for you.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or post, and to show you relevant advertisements for products or services on the Services or other websites.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, and to secure our services.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in litigation or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors, fulfilment partners, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment, and shipping).
With business and marketing partners to provide marketing services and advertise to you, including through Shopify's personalised advertising features. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or acquisition, to comply with any applicable legal obligations (including to respond to subpoenas or similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than Australia.

To provide enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights. To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

Third-Party Fulfilment

As an online store, your orders are fulfilled and dispatched by third-party suppliers on our behalf. In order to deliver your order, we will share your personal information (such as your name, shipping address, and order details) with our fulfilment partners. These partners are required to handle your personal information securely and only use it for the purpose of fulfilling your order.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, remember your preferences, and analyse how our Services are used. You may adjust your browser settings to refuse cookies, however doing so may affect the functionality of certain parts of our website.

Children's Data

The Services are not intended to be used by children under the age of 18. We do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure, in accordance with the Australian Privacy Act 1988 (Cth).

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:

Right to Access. You may request access to the personal information we hold about you.
Right to Correction. You may request that we correct personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant, or misleading.
Right to Complain. You have the right to make a complaint about how we handle your personal information.
Right to Opt Out of Marketing. You may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional communications, such as those about your account or orders.

You may exercise any of these rights by contacting us using the contact details provided below. We will respond to your request within a reasonable timeframe as required under applicable law. We may need to verify your identity before we can process your request.

International Transfers of Personal Information

Please note that we may transfer, store, and process your personal information outside of Australia. In particular, as our store is powered by Shopify and fulfilled by third-party suppliers, your personal information may be processed in countries other than Australia.

Where we transfer your personal information overseas, we take reasonable steps to ensure that the recipient handles your personal information in a way that is consistent with the Australian Privacy Principles.

Complaints

If you have a complaint about how we handle your personal information, please contact us in the first instance using the contact details provided below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date at the top of this page.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Email: infocharlottecollective@gmail.com